Welcome
to the Bus-Tech Technical Support Web Site.
Comprehensive
Worldwide Maintenance Plan Now Available
Bus-Tech
now offers a Maintenance Plan that includes 24 hours
a day, 7 days a week coverage for all current Bus-Tech
products. Also, Mainframe Appliance for Storage customers
in certain areas may opt for on-site parts replacement
with 4 or 24 hour response time depending on location.
|
Contacting
Bus-Tech Support
We've
provided a number of resources here to help you resolve problems,
download fixes and software, and obtain documentation for
our products.
If you don't find what you need here, call Bus-Tech at (781)
272-8200 or (800) 284-3172 and ask for Technical Support. We will be
glad to help you. If you prefer, send us an email message at: support@bustech.com;
however, we encourage you to use the telephone if your problem is critical;
it is faster than email.
IMPORTANT-
OFF HOURS SUPPORT INFORMATION !!!
Emergency
off-hours phone support is available to Bus-Tech customers. Call
(781) 721-1793 for emergency off-hours assistance. Bus-Tech's
normal business hours are 8:30 AM- 5:00 PM Eastern Time. Please
read the Maintenance Plan information on this page for information
on charges for this assistance. Off-hours support may require a
credit card or purchase order number.
|
|
T he Mainframe Data Library
is the flagship product of the Mainframe VTL family. It
is a revolutionary tape-on-disk control system for IBM compatible
and Unisys OS 2200 mainframes. The modular design of the MDL offers
complete flexibility and allows configurations tailored to your
specific needs.
The Mainframe Appliance
for Storage (MAS) is a virtual tape controller for IBM and compatible
mainframes, which uses open-system storage devices to store and
retrieve mainframe tape data sets. The product family includes Mainframe
Data Library (MDL) and MAS Entry.
The zDASD 3990 controller
uses open-system storage platforms as mainframe attached DASD. This
device can be used in a Linux clustered mainframe environment as
a boot device, as a replacement for older DASD technology, or as
a key element in your Disaster Recovery or Information Lifecycle
Management strategy.
The NetShuttle is
a high performance server platform using Microsoft Host Integration
Server (HIS 2000 or HIS 2004) with Windows Server 2000 or 2003 to
connect SNA or TN3270 clients to SNA (VTAM) Mainframe systems.
The Mainframe Appliance for Networking
is a high performance dual-channel 10/100/1000 Mbps Ethernet controller
platform used to connect TCP/IP clients to Mainframe TCP/IP software
using ESCON channels.
|
