Welcome to the Bus-Tech Technical Support Web Site
Comprehensive Worldwide Maintenance Plan Now Available
Bus-Tech now offers a Maintenance Plan that includes 24 hours a day, 7 days a week coverage for all current Bus-Tech products. Also, Mainframe Appliance for Storage customers in certain areas may opt for on-site parts replacement with 4 or 24 hour response time depending on location.
- Maintenance Plan Details (PDF)
Contacting Bus-Tech Support
We've provided a number of resources here to help you resolve problems, download fixes and software, and obtain documentation for our products.
If you don't find what you need here, call Bus-Tech at (781) 272-8200 or (800) 284-3172 and ask for Technical Support. We will be glad to help you. If you prefer, send us an email message at: ; however, we encourage you to use the telephone if your problem is critical; it is faster than email.
IMPORTANT-OFF HOURS SUPPORT INFORMATION !!!
Bus-Tech's normal business hours are 8:30 AM- 5:00 PM Eastern Time. Emergency off-hours phone support is available to Bus-Tech customers.
Weekends and after 5:00PM ET weekdays please use our Answering Service at:
USA and Canada: 866-226-9582 (toll free)Worldwide: 01.972.708.5350
Please read the Maintenance Plan information on this page for information on charges for this assistance. Off-hours support may require a credit card or purchase order number.
- The Mainframe Data Library (MDL) is a family of Virtual Tape Library controllers for IBM compatible and Unisys 2200 mainframes. All MDL products are powered by Bus-Tech's Virtuent software engine and can be combined in highly modular solutions that scale easily to satisfy the most demanding mainframe tape requirements. An MDL solution provides enterprise data centers with lower tape processing costs, improved end-user service levels, innovative disaster recovery alternatives, and the ability to include compliant storage in their mainframe environment.
- The zDASD 3990 controller uses open-system storage platforms as mainframe attached DASD. This device can be used in a Linux clustered mainframe environment as a boot device, as a replacement for older DASD technology, or as a key element in your Disaster Recovery or Information Lifecycle Management strategy.
- The NetShuttle is a high performance server platform using Microsoft Host Integration Server (HIS 2000 or HIS 2004) with Windows Server 2000 or 2003 to connect SNA or TN3270 clients to SNA VTAM) Mainframe systems.
- The Mainframe Appliance for Networking is a high performance dual-channel 10/100/1000 Mbps Ethernet controller platform used to connect TCP/IP clients to Mainframe TCP/IP software using ESCON channels.
- Legacy products